Shipping policy

Shipping Policy

Last updated: October 9, 2026

Thank you for shopping with STOPBY! We want your shopping experience to be simple, convenient, and enjoyable. This Shipping Policy explains how we process, ship, and deliver your orders, including shipping costs, tracking, and what to expect after checkout.

1. Order Processing

Orders are processed as soon as possible, unless otherwise stated on the relevant product page or at checkout.

Please allow time for your order to be prepared before shipment. Processing times may vary depending on product availability, supplier processing, holidays, and order volume.

Once your order ships, we will send a shipping confirmation email with tracking information when available.

2. Shipping Destinations

STOPBY currently ships to the following destinations:

Australia
Canada
New Zealand
United States

Shipping availability may vary by product and destination. Please confirm that your address is eligible for delivery at checkout.

3. Shipping Methods and Estimated Delivery Times

Available shipping methods, applicable charges, and estimated delivery times will be displayed at checkout when available.

Delivery times are estimates, not guaranteed delivery dates. They generally begin once your order has shipped and may be affected by carrier operations, customs clearance, weather, holidays, or other circumstances beyond our control.

If your order is delayed beyond the expected delivery window, please contact us for assistance.

4. Shipping Costs and Free Shipping

Shipping charges are calculated at checkout based on factors such as your delivery destination, order details, and available shipping methods.

Free standard shipping may be available on eligible orders. Any applicable offer, minimum purchase requirement, product exclusions, and shipping conditions will be displayed on our website or at checkout.

Unless explicitly stated otherwise, free shipping applies only to the shipping service specified in the offer. Additional charges may apply to other shipping options.

5. Taxes, Customs Duties, and Import Fees

Orders may be subject to applicable taxes, customs duties, import charges, and carrier brokerage or handling fees, depending on the destination and how the shipment is processed.

For orders delivered to Canada, applicable charges may include GST, HST, PST, QST, or RST, as well as customs duties, import taxes, and carrier fees.

Where these charges are collected at checkout, the amounts and applicable terms will be displayed before you complete your purchase. Where they are not collected at checkout, you may be required to pay them before or upon delivery.

Unless otherwise stated at checkout or required by applicable law, charges not collected at checkout are the customer's responsibility.

International shipments may also experience delays due to customs inspections or clearance procedures.

6. Order Tracking

When tracking is available, we will send your tracking details by email after your order ships.

Please allow some time for tracking information to become active or update after the shipping confirmation is sent.

Tracking updates are provided by the relevant carrier or shipping service. If your tracking information has not updated for an extended period or your package appears delayed, please contact us.

7. Shipping Address Accuracy

Please carefully review your shipping address, postal code, and contact details before completing your purchase.

If you notice an error, contact us as soon as possible at stopby.ca@gmail.com. We will do our best to help correct the address before the order ships, but changes cannot be guaranteed once an order has entered processing or shipment.

STOPBY cannot guarantee successful delivery when an incorrect or incomplete address has been provided. Additional shipping charges may apply if a shipment must be redirected or reshipped, subject to applicable law and the circumstances of the order.

8. Multiple Shipments

Some orders may arrive in separate packages if items are fulfilled from different locations or suppliers.

If your order contains multiple items and only part of it arrives, please check your shipping confirmation emails and tracking details before contacting us. If you need assistance locating a remaining item, our team will be happy to help.

9. Delayed, Lost, or Damaged Packages

Although we work to provide a smooth delivery experience, shipping delays and delivery issues can occasionally occur.

If your package appears lost, arrives damaged, or has not arrived within the estimated delivery window, please contact us at stopby.ca@gmail.com with your order number and any relevant tracking information.

We will review the available information and help you determine the appropriate next steps, including contacting the shipping carrier where necessary.

If an item arrives damaged, please include photographs of the item and packaging when possible.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at stopby.ca@gmail.com.

We will do our best to accommodate your request before the order ships. However, changes or cancellations cannot be guaranteed once processing has progressed or the shipment is in transit.

If a cancellation is approved and a refund is due, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider.

For returns and other refund-related questions, please refer to our Refund Policy.